FAQs

  • 2Do I have to buy a product from EmbroidMe in order to have it customised?

    In short no. You can bring in your own garment. We do however have a huge range of products to choose from and can save you time and hassle by providing all your branding solutions under the one roof. This way, we can guarantee the highest quality material has been used to ensure your 100% satisfaction. 

    Another thing to bear in mind (especially when uniforms are involved), is that retailers change their lines all the time. To ensure you can re-order more identical uniforms for spares or for that new staff member, it’s always best to get them from EmbroidMe. 

  • 3What types of artwork do you normally require?

    If you have a company logo it’s best you can supply this in a vectorised format. This allows us to resize it without losing any quality. EPS or PDF files are ideal, however high res JPGs can sometimes be used. If you’re unsure, email it in and we’ll let you know.

  • 4What is the Standard Production time?

    Normal production time for most apparel items is 5-7 working days from artwork approval. however certain products will often be ready earlier.

    Promotional Products sometimes require a certain lead time. Contact us today and we'll do our best to meet your deadlines.

  • 7Can I order products from EmbroidMe online?

    Absolutely. We can establish your own private access to an Online Company Store, where you (and authorised staff) can login and order for a pre-agreed set of garments, decorations, prices and logos. Contact us about establishing your own secure Online Company Store.

  • 8Can I have any Logo embroidered or printed?

    In a word No. We respect the intellectual property rights of others and do not print artwork, logos or images which infringe on any trademark, copyright or other intellectual property right of any party. Our customers warrant that all designs or instructions to EmbroidMe North Sydney will not cause EmbroidMe North Sydney to infringe any patent, registered design or trademark in the execution of the Customer's order.

  • 9How do I approve artwork?

    For embroidery we typically stitch up a sample of your logo/text onto a similar coloured fabric for you to come into our showroom to approve - this gives you the opportunity to check sizing thread colours etc - alternatively we can send you a photo with the sample placed in the chosen location on the garment.

    For other apparel/promotional products branding methods we can provide a scaled mock up of your logo/text on an artwork template, or finished samples for you to approve.

    Your preferred method of approval will be discussed at the time of order.

  • 10How do I organise the best fitting shirt for my staff and crew?

    SIZING 

    When it comes to sizing garments in Australia, unfortunately there is no national standard. But when it comes to getting the best and most comfortable fitting shirt, it’s easy. 

    Go and grab your ‘old favourite’ shirt and lay it down on the bed (or any other flat surface) in front of you. Measure a point that is about 2.5cm beneath the point where the sleeves are sewn to the body (under the smelly armpits!) and then measure across from seam to seam. 

    Each of our different suppliers provides their sizing charts individually, and your EmbroidMe Branding Consultant can help you identify which size is right for you based on your measurements.

  • 11What are the features and benefits of different types of fabrics?

    Fabrics 101

    Cotton vs. Polyester 

    It’s the age old question –“which is better – cotton or polyester?” They both have their advantages. 

    Cotton, being a natural fibre, is quite popular by eco-friendly standards, particularly if designated organic. It breathes very well, retains colour admirably, and feels good to the skin.Many uniform buyers however, prefer polyester. It is a durable synthetic fibre that retains its colour better than cotton and keeps its shape without requiring any fussy maintenance. It doesn’t stretch or shrink. 

    When in doubt however, choose a blend. When you combine cotton and polyester, the result is a soft hand with long-lasting colour, easy care and breathability.

    Perfect Your Performance IQ 

    When you buy activewear, you’ll encounter performance claims for fabrics. Many are based on inherent qualities of the fibre. For example, bamboo fibres are naturally anti-bacterial. Whichever the situation, the main thing you need to understand is exactly what level of performance to expect. Here are some comparisons to steer you: 

    Waterproof vs. Water-Resistant 

    Waterproof garments are impervious (completely resistant) to penetration by water, whereas performance fabrications claiming water resistance may not keep the wearer entirely dry. Typically, a waterproof garment has been treated with a sealing agent or rubber/plastic coating and seam-sealed to ensure impenetrability. Note – once you embroider a waterproof garment, you lose its true ‘waterproof’ qualities. 

    Windproof vs. Wind-Resistant 

    Windproof garments are non-permeable to wind, whereas wind-resistant garments simply mean that the garment resists the penetration of air. 

    Fire/Flame-Retardant vs. Fire/Flame-Resistant 

    A retardant garment will not catch fire easily, whereas a resistant garment is not only slow to catch fire but also slow to burn. 

    Thermal Insulation vs. Thermal Regulation 

    Thermal insulation ensures the person wearing the garment will retain body heat in cold conditions. Thermal-regulated garments keep the body dry and cool in extreme heat or comfortably snug in frigid cold. Anti-

    Bacterial vs. Bacteriostat 

    A fabric that is ‘bacteriostat’ slows the growth of bacteria. Similarly anti-bacterial or anti-microbial fabrics resist and/or inhibit the growth of micro organisms.